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Yukeer's avatar
Yukeer
Honored Guest
2 months ago

Is my Meta Quest 3S broken ?

Hi! I have just recently acquired a Meta Quest 3S headset and everything was going well. But just yesterday, I had some issues with the display and I cannot use it anymore. I was playing a game through Steam VR and suddenly, everything went black. Audio still played and game was still running when looking at my PC screen. Pressing the Power button and the headset twice brings me back in, but the black screen comes back immediately. It also happens sometimes when turning the headset on and looking at the tabs open while nothing is running yet. I can't play games anymore or even transitioning to the 3D world without it happening. Finally, after the black screen accident, my left eye has some issues with the screen. It's like staring at an old TV through a camera or a burned image stretching, I can't really explain. I think the right eye works fine, but not 100%. I should also say that the higher the refresh rate, the darker the left eye becomes, to the point of not seeing at all through that side.
I only had one week with that headset, so it's really frustrating and there's nothing on the Internet talking about those issues I'm having. Any help is greatly appreciated, thank you.

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there,

     

    Thank you for posting about your Meta Quest 3s here on the community forum.

     

    These display issues you've been experiencing certainly isn't the experience we wish to provide to a new owner of a Meta Quest device, and we'd love to have a closer look at this for you, which will require asking for some information that shouldn't be posted publicly, if you could please reach out to us privately,

     

    - Please select our name to get to our profile page, or click here
    - Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community forum first to send us a private message.