I'm trying to replace my left quest 2 controller after it died on me and when i try to put my postal code it says "invalid format" after looking closer the region selected for it is switzerland and not sweden where i live and doesn't offer me the possibility to change it either
Hi siIIyIexy 🙂
Did you buy your Quest in Sweden?
The country is selected by the serial number and shows where Meta shipped the Quest—for example, to a retailer.
The problem is: Meta only ships replacements to the country where the Quest was originally shipped. You can't change the country yourself.
A German user had a similar problem recently.
Solved: Wrong country for my quest 3 replacement - Meta Community Forums - 1330773
The easiest way to solve the problem is to know a friend in Switzerland whose address you could provide for the replacement.
I don't know, if support can give you some other options to resolve that.
You can send a PM @MetaQuestSupport and explain your problem.
Click on their name, then click the "send message" button.
Good luck🤞
the headset was bought in sweden at a retailer here, i did contact the support team but they pretty much wanted me to send my entire headset and all which i don't want to replace the entire set also because i threw the controller in the bin, bought a controller instead
