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Peevo_na_Polu's avatar
Peevo_na_Polu
Honored Guest
4 months ago

Issue with height and view

Using Oculus Quest 2 64 GB

At some point my Quest changed viewpoint. Im noticed it While im looking at my Meta avatar my eyes located right in the neck instead of head, the UI always appears on the much higher than it should. So when i look forward the avatar looks slightly to the top.

This causes height problems in games on Quest and on PCVR.

In the guardian floor position is correct, but the position of the head is incorrect, Quest doesn't seem to understand where its located vertically properly. So it makes me clip through the floor in some games and causes issues with Full Body tracking.

Tried to reset guardian, clearing history, clearing surroundings history and etc, manually adjust height in settings, even tried to make floor lower than it is IRL. Nothing helps. Tried to update to v78 and factory reset, doesn’t help either. Also cleaned the tracking cameras. Also tried to change tracking frequency from auto to 50hz and 60hz no effect at all. Playing in other rooms with different floor material wont help either.

Is this a hardware issue? Should i stop trying to fix this and just buy new one?

height
Meta Quest 2
Quest 2
tracking
tracking bug
viewpoint

4 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    4 months ago

    I have a Quest 3s and occasionally I see this with some games but not all. For example, for me when I play 7th Guest, I'm sometimes on the floor or up on the ceiling, and I have to reset the floor levels, but when I switch to other games like Ghost Town, Batman and Red Matter 2 the floor levels are perfect. I'm not saying that this applies to your situation, but is it possible it's an issue with the game rather than the Quest itself ? I hope you get it sorted out ! 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey there Peevo_na_Polu,

     

    We've just come across this post regarding the tracking issues that you've been experiencing on your Quest 2 and would like to thank you for letting us know all of the troubleshooting steps that you've attempted to try and resolve this. 

     

    We understand how much of an impact this can have on your overall experience within games especially. We'd really love if you could submit a bug report for this issue. Reporting a bug helps us to understand and resolve the problem. If you discover a broken feature or bug while using your headset, you can send us a report directly from your headset or the Meta Horizon mobile app.

     

    Thanks in advance!

  • ICH800's avatar
    ICH800
    Honored Guest
    4 months ago

    same issue for me in population one every 30 seconds I need to reset height. Factory reset Quest 2 didn't help, cleaning sensors didn't help and all common troubleshooting steps mentioned above like clear cache new boundary etc. didnt help

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 months ago

      Hey ICH800 !

       

      We can see you're having some issues with your boundaries and tracking on your Quest 2, especially while playing Population: One.

       

      If you're only experiencing this issue whilst playing this particular game, please get in touch with Big Box VR, the app developer for Population: One.

       

      However, if this issue is happening across other games and apps too, we'd love to look further into it for you! Please get in touch with us by PM: select our name to get to our profile page and click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.