Forum Discussion

DaYanceys's avatar
DaYanceys
Honored Guest
7 months ago

Joinable location is not working

I have been playing drop dead dual strike for months with friends. Now I can’t send an invite to them. I also have another headset that has the same issue. I thought it was the game but I tried to invite from another game and still the same issue.  It says I will be able to invite once my location is on. But my location is on the game and headset is update. Does anyone know the issue or how I can fix. Thanks 

5 Replies

  • PL147's avatar
    PL147
    Honored Guest
    7 months ago

    Seems to be a common issue. I can't join with friends either. 

    All games effected, not just dual strike

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        7 months ago

        Hi there DaYanceys,

         

        So that we can investigate this issue further could you please send us a private message so we can gather some details from you.

         

        Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Hope to hear back from you soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    7 months ago

    Hi there, 

     

    We know there's not much that comes close to jumping into your favorite games with your friends, it's not the same when you are forced to play alone. That's why we would love to have a look into this for you, to make sure you get the best experience the Metaverse has to offer.

     

    First please try a hard reboot. This is different than just powering off your headset and can fix some bugs like this.

    • Confirm that your device is charged by connecting it to a power source for an hour or two.
    • To reset your headset by performing a hard reboot: Hold down the power and volume down buttons for at least 10 seconds, or until boot screen loads on the headset.
    • Use volume buttons to scroll to Boot device and select it using the power button.

    Next please try using the Meta Quest software update tool just in case there were any issues with installing the new update.

    To get through to our update tool, click here then chose your device and follow the steps presented.

     

    If you continue to face these issues after trying this, please send us a direct message so we can investigate this further with you.

    We hope this helps, looking forward to hearing back from you!