Forum Discussion

HardcoreGreengamer's avatar
HardcoreGreengamer
Explorer
3 years ago
Solved

Known Issue: Headset Says Memory Full, but it is not

Hi, my Oculus Quest 2 headset is saying low memory, but I have heaps of memory. It is making it so I can not play my game. What is causing this problem or does anyone have any solutions.
games and apps
Headset
Memory
Meta Quest 2
Quest 2
storage
  • TheAntiSocializer's avatar
    TheAntiSocializer
    2 years ago

    Hey everyone! I just got an update from our internal team and it looks like with versions 60 and onward we'll start to see even more improvements to this.

    If you continue to run into this, I'd recommend making sure you're on the latest version by going to your System settings and checking the Software Updates section. Along with that, I would suggest submitting a bug report that'll send any necessary information over to our engineers for them to look into.

  • OMOTO's avatar
    OMOTO
    11 months ago

    I'm going to go ahead and close this thread as we're over a year on from the initial reports (from users running v53) and the replies appear to be a mix of low storage and low memory issues. Here's some quick guidance to help future viewers of the thread:

    If you're experiencing a low storage error:
    Enable Cloud Backup and complete a factory reset.
    This will clear all the data from the device including any unused files that may be clogging up your storage.

    If you're experiencing a low memory error:
    Delete the app's data/cache.
    Open Settings > Select Storage > Select Delete App Data icon next to the app
    These steps seem to fix issues with VR Chat in particular

    If you're continuing to experience issues after completing these steps, please submit a bug report to the app's developers (you can find their details on the app's Meta Horizon Store page) and to our developers.

Potato9030's avatar
Potato9030
Honored Guest
2 years ago

So I was trying to play VR chat right I see a interesting world and I made a PRIVATE server and I load in and then guess what happened it kicked me out before I could even load in and the error message said " you have been sent back to your home because your system ran out of memory" and i think that's weird because I HAVE 100 GIGABYTES WORTH OF STORAGE LEFT ON MY OCULUS and the funny partis that to download the room on my oculus it takes up 90 MEGABYTES NOT GIGABYTES MEGABYTES the same thing happens when I play like rec room or other multiplayer games but instead it says my wifi disconnected even though my wifi is perfectly fine. so like imagine this, Your playing some sort of social game right and your having fun and playing with your friends and then out of nowhere you disconnected because supposedly your wifi disconnected for no reason at all and guess what IT EVEN HAPPENS IN THE OCULUS MENU like you could be deciding what game to play and then out of nowhere against your wifi disconnects and then it happens over and over again until you finally decide to not play your oculus for the rest of the day and the next time you try to go on your oculus the same exact thing happens. So if anyone has a solution to this please tell me. (also I tried uninstalling VR chat and going into the exact same game and the same thing happened so oculus don't try to tell me to "uninstall my game and reinstall)

hazelaiken's avatar
hazelaiken
Explorer
2 years ago

If you're having trouble playing VR games on your Oculus headset, like getting kicked out of games due to memory issues or Wi-Fi disconnections, try restarting your headset and router, checking your internet connection's stability, updating your headset's  software and router's firmware, ensuring there's no overheating, closing background apps, clearing app caches, and contacting Oculus Support if problems persist. Exploring community forums or Reddit for solutions might also help. If nothing works, seeking help from Oculus Support is recommended for more specific assistance.