Hi there,
Because this particular problem obviously involves security and logging in, we'd appreciate it if you can reach out to us privately here on the forum, so we can gather some more information and look into this for you!
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Don't waste your time! Answering with ask for PM is just trying to hide a problem.
Useless AI responses to file a bug and factory reset anyway (I just received it)!
What a joke!
I asked their livesupport if they were actually a human and then kept asking them to escalate 🫣
canned responses sound like AI.
there can be issues with polishing your email tone:
"Can Feel Emotionally Inauthentic - When someone gets back a clean, curated, polite response, it can feel cold or even dismissive."
"It Can Seem Like You're Avoiding Accountability - The more it sounds like a press release, the more likely the recipient is to feel gaslit, condescended to, or stonewalled."
" It Can Trigger Distrust or Defensiveness - the tone tells people you’re more concerned about appearing right than making things right. It tries to control perception rather than build connection."
"It Can Undermine Emotional Validity - Especially problematic in power-imbalanced dynamics..can feel invalidating... people may escalate just to be heard."
"It Can Be Perceived as Performative or Fake - it comes off as inauthentic or even manipulative."
