login loop when trying to log in with Meta Quest App

What's going on Arcane_Powers!

First off welcome to the VR family! We hope your stay is comfortable and very adventurous. Now lets get down to business to defeat the task at hand. We do want to let you know that this an ongoing issue that our engineers are working diligently on. However this doesn't mean we can provide some helpful insight in hope of getting rid of this little predicament! Would you kindly perform the following:

• Sign out of the app
• Uninstall the app and leave sitting for 5 minutes
• Reinstall the app and leave sitting for a couple minutes
• Sin back into the app and try to pair again

As well, if that didn't prove any fruitful results, try the above steps but with the following:

• Sign out of the headset
• hard reboot headset (hold power button down for 30-40 seconds)
• Once headset is turned back on , sign back in

However, if you've tried the above and nothing came from those attempts, then let's have you submit a support ticket here: https://metaque.st/Support. In case we need to dive a little further into the deep end, our support channel will have the necessary scuba gear (support tools) to get in there!

None of this work and metaquest.st/Support requires a facebook account, which I will not make. I will be returning my Quest 2 for a refund and will be getting a different VR headset. Thank you for your help.

The problem is the app not working.

Same issue. Facebook keeps locking any account and I am unable to save the device. No code is sent. I can’t use the device, can’t perform update. Infinite loop. What’s the point of having the headset if the **bleep** single point of failure is stupid Meta login page. 

Luckly i have my quest 2 already paired so i can use it, but I had trouble starting the app at first the first time and paring it with the phone... it was a nightmare, anyway it was finally done, all set, all good. 

On the other hand, yesterday i did a factory reset on the phone, and now i have the same problem of this thread, meta logins dont work (in the phone app), after i put my login info it stays on a loop of nothing 😕

My Quest 2 is working fine at least, but it makes me a little worried about meta logins working as sh*t.... what if I log out of my quest 2? it makes me think that I will come back to zero and have a bricked quest 2... T_T

i am having the same problem

First message in this thread was from 9-4-2022. I too have the same problem, Almost 3 months now and still no solution. Can't login in meta browser on my headset which is logged in. Installed app via computer (google earth) and the meta app on the phone gives me a message that i an not connected to the internet, which i am.

Hey Rey_Darkswift! We understand that you are having issues accessing your account from your mobile and pc. This is certainly not the experience we want you to have. We wanted to ask if you were able to try the steps that were offered above? If these steps do not work for you we recommend reaching out to our support team who will be able to go over available options. You can create a support ticket by going here and following the prompts.

Once you stay an account the App won’t work it’s garbage…just a gray screen frozen.

I have done all of the above plus restored my phone. Some of the above multiple times. Your app likes to tell me my password is wrong then accepts it two seconds later. Look at the reviews  in the App Store. Worst I have seen. It’s not me.