Forum Discussion

inabahhhh2's avatar
inabahhhh2
Honored Guest
6 months ago
Solved

Lost google authenticator key

this is my another account.

I accident delete my google authenticator keys which use for 2fa. and i didnt back up the key yet.
now i stuck on 2fa verify when login my account. without meta horizon login i cant do anything with quest2.

is there chance to find back key? or re-bind my cell phone?

quest account name is majo_Inaba. facebook account is another one but they use same cell phone google authenticator.

2FA issue
2fa login
2fa problem
authenticator app
verify
  • steve_40's avatar
    steve_40
    6 months ago

    Do you have the MetaHorizon app set up on your phone? You can use it to generate a one-time emergency key for 2fa. When I opened the app on my phone and navigated to the "security and password" settings it sent a security code to my email address, but I didn't need to use the authenticator app (or send an SMS code) to access these settings. After that, I had the option to turn off authenticator, turn off SMS code, or generate an emergency code. Possibly you could also access these settings on a PC by logging into Meta Accounts Center on the web. If that doesn't work, try this Meta support link (click "Can't log in to Meta account" then click "This did not solve my issue" then click "Verify with another method" then type in your headset serial number" and keep following the prompts. If it sends you to a chatbot, tell it "I want to talk to a human". Good luck.

9 Replies

  • steve_40's avatar
    steve_40
    Consultant
    6 months ago

    Do you have the MetaHorizon app set up on your phone? You can use it to generate a one-time emergency key for 2fa. When I opened the app on my phone and navigated to the "security and password" settings it sent a security code to my email address, but I didn't need to use the authenticator app (or send an SMS code) to access these settings. After that, I had the option to turn off authenticator, turn off SMS code, or generate an emergency code. Possibly you could also access these settings on a PC by logging into Meta Accounts Center on the web. If that doesn't work, try this Meta support link (click "Can't log in to Meta account" then click "This did not solve my issue" then click "Verify with another method" then type in your headset serial number" and keep following the prompts. If it sends you to a chatbot, tell it "I want to talk to a human". Good luck.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hey there,

     

    We understand that issues with two-factor authentication are very frustrating, and we'll be happy to help you get back online!

     

    As we'll need to gather a few details on your account, please get in touch with us over Private Message, and we can assist further.

    • BeauT4Kimmy's avatar
      BeauT4Kimmy
      Honored Guest
      26 days ago

      I just purchased a new meta quest 3 on Dec 23 2025 and I sold my meta quest 2 which I used fine up until I got the 3. I have never had to put in an authentication code and when I try to get the barcode to use up the app it just keep loading. I never get this code I have purchased a lot of games on my quest 2 that I can't carry over to my quest 3. I had to set up another account which I am on now just to get into the game which is sad but I am losing all of my money by not getting in to my original account. There is no way to contact meta I have tried to send everything this AI chat all of that with no luck and these systems are not cheat and I am just really upset.

       

  • BeauT4Kimmy's avatar
    BeauT4Kimmy
    Honored Guest
    26 days ago

    No one will help. I mailed a letter to see if someone will read it and call me so I will see how that goes.

    • steve_40's avatar
      steve_40
      Consultant
      26 days ago

      Why are you using the Facebook accounts center? You should be using Meta Accounts Center for the Quest. Don't mix up your different accounts. There is no Facebook support provided on this community website btw.

    • Maccyb123's avatar
      Maccyb123
      Expert Trustee
      26 days ago

      You actually sent a letter? One of those paper things with writing on it where you have to lick a gluey square, stick it on it and put it in a box? Lol.. Sorry, I'm just repeating what my youngest daughter said to me once 😂😂. You know, that is such a rare event now, it might actually work! Good luck! 🤞🤞🤞🤞🤞

      • steve_40's avatar
        steve_40
        Consultant
        26 days ago

        You actually sent a letter?

        Verse 1  
        I mailed a letter to Meta,
        Told them my Quest was broke.
        I wrote it nice and clearly,
        But the postman laughed like it was a joke.

        Chorus  
        Returned to sender,  
        Address unknown.  
        No support center,  
        No working phone.

        Verse 2  
        I tried their help page Monday,
        It looped me back again.
        A chatbot said “I hear you,”
        Then asked me what my issue had been.

        Chorus  
        Returned to sender,  
        My patience gone.  
        I just want VR,  
        That actually turns on.

        Bridge  
        I boxed up all the cables,
        The headset and the stand.
        But the warehouse said they’d moved out,
        To somewhere in “Meta‑land.”

        Verse 3  
        Now I’m stuck in mixed reality,
        But not the fun kind, no.
        Just me and endless error screens,
        And nowhere left to go.

        Final Chorus  
        Returned to sender,  
        Support offline.  
        Guess my next letter  
        Will be… a strongly worded sign.