Forum Discussion

inabahhhh2's avatar
inabahhhh2
Honored Guest
10 months ago
Solved

Lost google authenticator key

this is my another account. I accident delete my google authenticator keys which use for 2fa. and i didnt back up the key yet. now i stuck on 2fa verify when login my account. without meta horizo...
2FA issue
2fa login
2fa problem
authenticator app
verify
  • steve_40's avatar
    steve_40
    10 months ago

    Do you have the MetaHorizon app set up on your phone? You can use it to generate a one-time emergency key for 2fa. When I opened the app on my phone and navigated to the "security and password" settings it sent a security code to my email address, but I didn't need to use the authenticator app (or send an SMS code) to access these settings. After that, I had the option to turn off authenticator, turn off SMS code, or generate an emergency code. Possibly you could also access these settings on a PC by logging into Meta Accounts Center on the web. If that doesn't work, try this Meta support link (click "Can't log in to Meta account" then click "This did not solve my issue" then click "Verify with another method" then type in your headset serial number" and keep following the prompts. If it sends you to a chatbot, tell it "I want to talk to a human". Good luck.

steve_40's avatar
steve_40
Honored Visionary
10 months ago

Do you have the MetaHorizon app set up on your phone? You can use it to generate a one-time emergency key for 2fa. When I opened the app on my phone and navigated to the "security and password" settings it sent a security code to my email address, but I didn't need to use the authenticator app (or send an SMS code) to access these settings. After that, I had the option to turn off authenticator, turn off SMS code, or generate an emergency code. Possibly you could also access these settings on a PC by logging into Meta Accounts Center on the web. If that doesn't work, try this Meta support link (click "Can't log in to Meta account" then click "This did not solve my issue" then click "Verify with another method" then type in your headset serial number" and keep following the prompts. If it sends you to a chatbot, tell it "I want to talk to a human". Good luck.