Forum Discussion

smallant's avatar
smallant
Honored Guest
13 days ago

Menu not working

So I can’t move my menu around with my controllers I have to be press the meta button and press it again for it to come to me I really need help with this. Thank you!

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello smallant !

    Thanks for reaching out, and we're  sorry to hear you’re having trouble with your menu navigation on Quest 3. Let’s try a few steps to get things working smoothly again:
     

     Troubleshooting Steps:

    Restart your headset: A quick reboot can often resolve temporary glitches.

    Check controller tracking: Make sure your controllers are visible to the headset and that the tracking environment is well-lit and clear of obstructions.

    Update your software: Go to Settings > System > Software Update to ensure your Quest 3 is running the latest version.

    Try a controller re-pair: Unpair and re-pair your controllers via Settings > Devices > Controllers.

    If you are still having issues even after trying the above steps, we would suggest you to send us a private message.  Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.