Forum Discussion

ShadowyHummingbird8220's avatar
5 months ago

Metaアカウントの「デバイス」にMeta Quest 3Sが表示されません(Horizonアプリとは連携済み)

Device Not Showing in Meta Account – Linked via Meta Horizon App

Meta Quest 3S を購入し、スマートフォンの Meta Horizon アプリと連携しました。
この連携は成功しており、すでにゲームの購入やプレイも問題なくできています。

しかし、Metaアカウント(https://www.meta.com/jp/) にログインして「デバイス」ページを確認すると、

「Metaアカウントと関連付けられたデバイスは見つかりませんでした。」
と表示され、Meta Quest 3S が表示されません。

一方で、**「Meta Horizonプロフィール設定」→「デバイス」**には、Meta Quest 3S が正しく表示されています。

このことから、MetaアカウントとMeta Horizonアカウントは別物なのでしょうか?
また、Metaアカウントの「デバイス」ページにMeta Quest 3Sを表示させるにはどうすればよいのでしょうか?

サポートに問い合わせる際も、Metaアカウントにデバイスが表示されていないと手続きが進まず困っています。

I purchased a Meta Quest 3S and successfully linked it with the Meta Horizon mobile app on my smartphone. The linking appears to have been successful, as I’m able to purchase and play games without any issues. However, when I log into my Meta account on https://www.meta.com/jp/ and check the “Devices” section, I see the following message: > “No devices found that are linked to your Meta account.” Meta Quest 3S is not shown there. On the other hand, when I go to “Meta Horizon Profile Settings” → “Devices”, my Meta Quest 3S is correctly displayed. This leads me to wonder: Are the Meta account and the Meta Horizon account separate systems? And what should I do to make my Meta Quest 3S appear in the “Devices” section of my Meta account? I’m also having trouble contacting support, since the system doesn't recognize that my device is linked to my account.

2 Replies

  • Hi ShadowyHummingbird8220​ 🙂

    ShadowyHummingbird8220 wrote:

    This leads me to wonder: Are the Meta account and the Meta Horizon account separate systems?

    No, your device should be visible under devices, not only in your Meta Horizon profile settings. However, sometimes it takes a while after registration for it to appear.

    You can reach out to support so they can look into that or if you have issues with your headset.

    You can do that here in the forum by sending a PM @MetaQuestSupport

    Click on their name, then click the "message" button.

  • Dear Choleni​ 

    Thank you very much for your kind advice.
    It’s a relief to know that my account was not in a normal state.
    As you suggested, I will try reaching out to support via message.

    I appreciate your continued support.