Meta 3S not booting
Hi, I'll try to keep this as succinct as I can. This morning my son complains the controllers aren't working on the Meta 3S. moving the controllers or pulling the triggers does nothing, but if I hold the meta button in one controller I do get the meta symbol with the loading circle around it, and the meta app shows the controllers as connected. So:
- I tried rebooting the headset - no change
- tried changing batteries in the controllers, and leaving batteries out for 30 seconds - no change
- Using power button + Volume down button I called up the boot menu and factory reset the headset
- Now when I turn the headset on I get the meta logo, followed by spinning meta logo, followed by passthrough mode view of the room I'm in for about one second, then it switches to a black screen.
While the screen is black the two controllers vibrate every few seconds. If I hold in the power button I can bring the power menu up, I can adjust volume on the headset. Pressing buttons on the controllers only causes the controllers to vibrate, can't get them to interact with the headset, even holding the meta button does nothing now.
On the meta app it says the headset and both controllers are connected, can't look any further as getting into settings requires entering a link code form the headset screen and I can't see one.
At this point I suspect it's time to contact support for a repair or a warranty replacement or something. Thought I would post here first in case I'm missing a trick
Ok, there's just one thing you haven't tried and it might fix it. Connect your headset to your pc and do the Meta software tool update over the computer. It can fix things like this. Good luck ! Let's know if it helps.
If you like just search Meta Software tool in your pc browser and it will come up first on the list.
https://www.meta.com/help/quest/software_update/
