Forum Discussion

arrosado's avatar
arrosado
Honored Guest
16 days ago

Meta account hacked and disconnected from my Facebook account. Help needed

On December 29, 2025 I received an email stating that my account had an email added to my contact information. I was waking up in the morning and was an action I did not trigger, so I inmediately logged in to remove it and change my password. I was not quick enough to log in, navigate the facebook menus and find the email to remove it (the emails with the meta codes was me attempting to log in). This change was followed with four unauthorized Meta Horizon (Oculus) transactions for the quantity of $330.28 on my linked paypal account. I then proceeded to change my password and unlink my paypal account from Meta to stop the bleeding. After that, when I logged into my Oculus headset, a message appeared saying "Removing all files" and my Oculus Meta Horizon account was gone. Now I cannot cancel the transactions as I no longer have access to the accounts "transactions" in order to cancel or report fraud on them. 

(Emails in order as received on December 29). 

 

I still have access to my Meta account (Facebook, WhatsApp, Instagram) but no longer have access to either my Oculus content or the Oculus account. Is there a mechanism to recover it? I attempted the "facebook.com/hacked" but the AI only helps me contantly change my password and thats about it. Was hoping I can get some guidance to both recover my Oculus Horizon content and get help cancelling the unauthorized transactions. 

Thanks in advance for the help!

 

A.Rosado

Facebook
hacked
Meta Account

3 Replies

  • steve_40's avatar
    steve_40
    Consultant
    16 days ago

    There's a very good reason why users can set a PIN code on their Meta store account and also set 2FA authentication on their Meta Horizon and PayPal accounts 😉.

    You should contact PayPal about the unauthorized transactions and see if they can do anything about it.

    To recover your Meta Horizon account, try the instructions on this page.

    If that doesn't work, contact Meta Quest support here.

    • arrosado's avatar
      arrosado
      Honored Guest
      6 days ago

      I do have a PIN code and I do have dual factor 2FA. Guess what? Meta detected the hack and I received an email stating that "We this someone is accessing your account" immediately followed by an email for "This is to let you know that the email address brdgh@hi2.in was just added to your Meta Account." and then four Paypal transactions from Meta Horizon store. After which I can no longer access my Meta Horizon account which disables me from cancelling the transactions. Now Meta is taking forever to either cancel the transactions or help me restore the Horizons account so I can cancel them myself. 

      Who can help me with this here? Paypal does'nt want to help either stating that the transactions are coming from a legitimate account which had previos access to Paypal account. (basic fraud detection from Paypal should have caught this... come on paypal! do better.) Is there a way to get support from meta to get this resolved?

      • steve_40's avatar
        steve_40
        Consultant
        6 days ago

        I don't understand how they could have hacked your account if you had 2FA enabled. Nor how they could have made purchases. Unless it was someone who had physical access to your phone.

        Anyway, you can unlink your Meta account from PayPal to prevent any more purchases from your Meta account.

        Sign in to PayPal. Click the settings "cog wheel". Select "Payments". Scroll down and select "Automatic payments". On the left-hand side, scroll down and select "Meta Platforms Technologies, LLC". On the right-hand side, click "Cancel".