Forum Discussion

JessaHarry's avatar
JessaHarry
Honored Guest
28 days ago

Meta account suspended

Hello

I purchased the Meta Horizon 3S and used my Facebook account to create the Oculus account and register ownership of the VR unit. For some reason my age wasn't validated during this process (I'm 47!) and because I don't monitor the email address linked to my Facebook account I didn't see the warnings. This morning my Facebook and Oculus account were suspended and I am told I have 90 days to appeal the suspension.

When I go to the Help Centre on this issue it says to appeal the suspension I have to log into my Facebook account and request an appeal, but when I log in there is no option to appeal. The only option available is to download my Facebook file.

How do I appeal this suspension, verify my age and get my Meta accounts back?

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    28 days ago

    Hi JessaHarry, 

    We understand these situations happen, not to worry we are here to help get your account back up and running. We will need you to get in touch with us privately so we can request some information and look into this further for you. 

     

    If you could please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to your message!