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Overlord2033's avatar
Overlord2033
Honored Guest
2 months ago

Meta Deleted my account

I have been playing VR on oculus from when i got my first oculus rift and have a quest 2 now. i spent the past 2 years away in service and didn't have access to my email. now that i am back i cant log in and saw in my email that my account was deleted because i didn't verify my age in time (i am not young). because i cant log into my account i cant even use my headset and it wont let me switch accounts. how can i get my old account back

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there,

     

    We saw your post and wanted to lend a hand!

     

    Getting back home to find out that your Meta account is deleted can be far from ideal. We would love to provide you with the support needed to get you back into the Metaverse so you can enjoy all those games we love so much but before we can do that we need to collect some personal information and would like it if you could reach out to us privately! Please select our name to get to our profile page, or click here.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!

    • Choleni's avatar
      Choleni
      MVP

      Hi MrLarron​ 🙂

      You must contact support if your account was deleted or is in risk of being deleted.

      Get Support

       

      Maccyb123​  your suggestion will definitely bring him back into his headset👍,,,, but with a new account he won't have access to the purchases he made with his previous account.🙁

  • Sorry to hear that. Hopefully Meta Support people here will see this and sort it out. You could try factory resetting the device and make a new account? Might it get you back into your headset? Choleni might see this....knows more about it than me!