Forum Discussion

FancyFace1's avatar
FancyFace1
Explorer
1 month ago

Meta Horizon Account Restriction Blocking Purchases – Case Closed Incorrectly

This issue remains unresolved. I have an active Meta Horizon account restriction preventing access and purchases. A case was opened with Meta Horizon and was closed as resolved, yet the restriction ...
account issue
Meta Account
Meta Quest
purchase issue
steve_40's avatar
steve_40
Honored Visionary
1 month ago

No one in the community forums can answer those questions. There's no official support here.

Open a new ticket and reference the old case number. Submit the appeal again (even though it’s frustrating). Conclude with a statement such as: "I am requesting that this matter be escalated to a specialist or internal team who can provide actionable steps to resolve it."