Thank you for the suggestion. That process has already been followed extensively. I’ve opened 12 tickets (8 escalations), along with 33 emails to date and received the same outcome each time.
If this forum is not the appropriate place for this issue, then it raises the question of why I’m being directed here by Meta Support and Horizon and Meta Support staff while also being told to restart the same process again.
Support interactions being outsourced are also making the process more difficult, as every representatives appear to rely on scripted responses rather than reading, comprehending and addressing the actual issue raised. This has resulted in repeated generic replies instead of a direct answer or resolution.
At this point, opening another ticket would only repeat a cycle that has not led to resolution. Based on how this has been handled across multiple tickets and emails, Meta Support and Meta Horizon’s handling suggests this issue is being treated as isolated to my account, which is not accurate. There is no reasonable basis for that position, as I am not the only user out of millions experiencing this.
I’ll wait for the appropriate internal team to review and resolve it rather than restarting the same process again.
Ideally, when this is reviewed by the appropriate internal team, and in contrast to every outsourced interactions so far, the response will move beyond scripted replies and directly address the issue raised.
FancyFace1 You are not having an easy time. As for them sending you here, that is a valid question. As users ourselves we obviously have no access to your personal data so it appears they have reached the end of the line,, at least with the department you've been dealing with and they basically fobbed you off as if someone here would have a miraculous answer. If you wish to say what exactly caused your restriction in the first place, maybe someone in the forum has experienced the same thing and might be able to advise you. Of course don't reveal any private personal information.
