Forum Discussion

RocketCookie's avatar
RocketCookie
Expert Protege
2 months ago

Meta Horizon App (Android) Instant Crash after Update

Hello, Last night before going to sleep, I thought I'd check for new updates and quickly updated my Meta Android app. What a mistake... I had been using the app just before, browsing the Store, ever...
android only
App
Horizon+ phone app
quest 3
ourlordleviathan's avatar
ourlordleviathan
Explorer
2 months ago

I too am unable to launch the app on my Android 11 phone. I've tried restarting my phone, uninstalling the app, clearing the cache and storage. Nothing seems to work. If this post gets enough attention Meta might see it and fix the app.

  • steve_40's avatar
    steve_40
    Honored Visionary
    2 months ago

    It's unlikely that this thread will gain any traction with Meta. Contact official customer support here, choose the "chat with customer support" option and let them know there's an issue with the Horizon+ Android app crashing on older phones.

  • Maccyb123's avatar
    Maccyb123
    Expert Consultant
    2 months ago

    @ourlordleviathan Definitely report it through the link steve_40 posted. I reported it. I have an Android 16 device and though it's working, it's very unstable. The more people report it, the better the chance of a quick fix... 🤞🤞

  • ourlordleviathan's avatar
    ourlordleviathan
    Explorer
    2 months ago

    Looks like a new update just dropped. I did have to clear the storage, uninstall, restart my phone, and then reinstall to get it to work.

    • Choleni's avatar
      Choleni
      MVP
      2 months ago

      Great! I hope it'll work for all others too. 

      Thank you for the update👍

    • Maccyb123's avatar
      Maccyb123
      Expert Consultant
      2 months ago

      @ourlordleviathan Good to know. Thanks for the heads up!