Forum Discussion

Ollie42's avatar
Ollie42
Honored Guest
4 days ago
Solved

Meta Link App Download Failed "Restart Computer"

For the past week i've been unable to install the Meta app on my new gaming laptop, however i get the same error after it gets near to the end of the install bar, i just get the popup saying "restart computer"

 

I've tried:

Restarting my computer

installing OpenSSL (both Lite & the main one)

Repairing x64 and x82 visual studio files 

Deleting the Oculus folders in the Local file

Deleting the Meta folder in Program files 

 

Anybody know what else i can do? Seems pointless to have a fairly expensive VR headset which i can't use on the games i want.

 

Cheers!

  • Ollie42's avatar
    Ollie42
    1 day ago

    UPDATE: Fixed the issue by removing my second monitor! I assume disabling NordVPN and the anti-virus will work for other people however

10 Replies

  • Ollie42's avatar
    Ollie42
    Honored Guest
    1 day ago

    UPDATE: Fixed the issue by removing my second monitor! I assume disabling NordVPN and the anti-virus will work for other people however

    • steve_40's avatar
      steve_40
      Visionary
      1 day ago

      I don't understand why a second monitor would cause the Link installation to fail 🤪, but I'm really glad you figured it out! 😄👍

  • Rheinor's avatar
    Rheinor
    Honored Guest
    1 day ago

    Hi!

    I had the same problem and solved it by downloading the app from this link.

    https://www.meta.com/it/quest/setup/

    I believe this is another version of the app. It's really frustrating that Meta doesn't fix these issues.

    Hope this helps.

    • Ollie42's avatar
      Ollie42
      Honored Guest
      1 day ago

      Just tried that link there and came up with the same issue even after fully restoring my OS, cheers anyway

      • Rheinor's avatar
        Rheinor
        Honored Guest
        11 hours ago

        I’m sorry for you. Unfortunately, it’s really frustrating.

  • steve_40's avatar
    steve_40
    Visionary
    3 days ago

    installing OpenSSL (both Lite & the main one)

    Are you using the latest installer? It sounds like you are following outdated instructions for a problem that was resolved weeks ago.