Meta lost returned device. Options?
I requested a return on a broken device still in warranty over 2 weeks ago and it has been over a week since Meta signed for delivery of the return, but it is still “awaiting delivery”. I’ve reached ...
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I've seen quite a few similar situations reported here in the comments. It can take a lot longer than 2 weeks to get through this process. It getting lost is nothing new. It will hopefully be found soon. It can take nearer 2 months. Take whatever action you feel is necessary but there's a good chance that the support team here will get in touch with you and maybe speed things along for you. Good luck and I hope you're not waiting too long.
So far the response from Meta has been extremely poor. But I have proof of delivery, so the fact they cannot locate it is their problem.
Yes, totally their problem. Keep the pressure on them.
I certainly plan to. Funny that Meta will respond to other, more recent posts, but have ignored this one.
if anyone else has an experience of Meta losing your returned material, feel free to share here to keep it visible to anyone looking at the forums.
