Forum Discussion

Kirtascape20's avatar
Kirtascape20
Honored Guest
5 months ago

Meta Quest 1 Meta logo blinking

Hi everyone.

I wanted to play on my Meta Quest 1 when this one decided to boot forever no sound nothing. I remarked that it does show the meta logo. But at a moment it blink like showing then disapearing then get back on.

It’s doing this indefinitly. Factory reset nothing worked.

There is no startup sound just the meta logo.

If you have any advice it would be great !

Best regards !

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello Kirtascape20 

    Thank you for being a longtime user of Meta Quest! We will certainly do everything possible to get you back online again!
     

    Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
     

    Check for sufficient battery charge:

    • A headset with a very low battery charge will power itself off. This may be mistaken for a boot issue if the headset is shutting down on startup due to insufficient battery charge.
    • Ensure the headset is charged by allowing it to charge for at least 2 hours.
    • Note the color of the LED on the side of the headset. If after charging for 2 hours, you still see a red LED, this could be a sign of a battery or charging issue.

    Hard Reboot the headset:

    • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

    If the boot-up sound is not heard:

    • Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
    • Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
    • Use the volume buttons on your headset to highlight Yes and press the power button.

    If the issue persists, please don't hesitate to reach out via PM or open a ticket with our amazing Meta Store Support.

    Thanks!

    • Kirtascape20's avatar
      Kirtascape20
      Honored Guest

      I tried everything of that , factory reset it and else but nothing worked ...

      How can i open a ticket please..?