Forum Discussion

ziipzaaapM16A4's avatar
ziipzaaapM16A4
Explorer
5 months ago

Meta Quest 2 Black screen after Boot logo finish. Tried Factory Reset. Didn't Fixed it.

Hello Team,

I am writing to report a critical issue with my Meta Quest 2.

The Issue: When I power on the device, the Meta/Oculus boot logo appears as normal. However, once the logo fades, the screen goes completely black. The backlight is on (the screen is glowing black, not off), but no menus, guardian, or controllers appear. After a short time it goes in Standby despite the headset still being worn. The headset plays the startup sound, with the logo but there is no visual output afterwards.

Steps Attempted: I have already attempted a "Hard Factory Reset" via the bootloader menu (Power + Volume Down). The reset process completed successfully, but after rebooting, the device returned to the same black screen state.

Thanks in advance

5 Replies

  • ziipzaaapM16A4's avatar
    ziipzaaapM16A4
    Explorer
    5 months ago

    when i use the sideload update process it tells me i am already on the newest version

     

    • ziipzaaapM16A4's avatar
      ziipzaaapM16A4
      Explorer
      3 months ago

      how come? usually if there is no nothing in proximity detected  the backlight goes immediately off as well as the screen.

      • steve_40's avatar
        steve_40
        Honored Visionary
        3 months ago

        You said it goes into standby even though you were wearing the headset. Probably because it is not detecting that it is being worn. So possibly the proximity sensor has failed. Maybe the backlight stays lit because the headset wants to boot up and is waiting for face detection.