Forum Discussion

ziipzaaapM16A4's avatar
ziipzaaapM16A4
Explorer
6 months ago

Meta Quest 2 Black screen after Boot logo finish. Tried Factory Reset. Didn't Fixed it.

Hello Team, I am writing to report a critical issue with my Meta Quest 2. The Issue: When I power on the device, the Meta/Oculus boot logo appears as normal. However, once the logo fades, the scree...
factory reset
Meta Quest 2
steve_40's avatar
steve_40
Honored Visionary
5 months ago

Sounds like the proximity sensor may have failed. Fix my Oculus.

ziipzaaapM16A4's avatar
ziipzaaapM16A4
Explorer
4 months ago

how come? usually if there is no nothing in proximity detected  the backlight goes immediately off as well as the screen.

  • steve_40's avatar
    steve_40
    Honored Visionary
    4 months ago

    You said it goes into standby even though you were wearing the headset. Probably because it is not detecting that it is being worn. So possibly the proximity sensor has failed. Maybe the backlight stays lit because the headset wants to boot up and is waiting for face detection.