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CAHuracan's avatar
CAHuracan
Honored Guest
5 months ago

Meta Quest 2 Black Screen and SoftLock in first time tutorial

https://drive.google.com/file/d/1rZT59kzPqghP79tHic4ReusqrZp-xp0k/view?usp=sharing

thats the video of the problem, first time using them, i turn it on, i see the tutorial for some seconds and then black screen for some seconds and it returns constantly. I cant use controllers, just vibrating not responding, i can cast and conect from my phone i see the same than i see in the visor

Steps I’ve already tried to fix it:

Factory Reset multiple times → did not solve the issue.
Firmware reinstallation via Meta → also did not work.
Full 10-hour charge with the original charger → no effect.
Covering the proximity sensor to rule out the headset thinking it’s not on my head → no change.
Casting to phone → https://drive.google.com/file/d/1rZT59kzPqghP79tHic4ReusqrZp-xp0k/view?usp=sharing
Verified that the volume and sound overlay works correctly → system responds, i see volume UI

Other important details:

The screen works in recovery/BIOS mode, so it’s not a panel issue.

2 Replies

  • paul.204704's avatar
    paul.204704
    Honored Guest
    5 months ago

    Hello meta 

    I trust you seriously because of I lost my account Facebook  I don't understand myself. I want back to my account his old year since .why appears lost end .please what u will help me .how did you smart Facebook work available thank you sir 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey there CAHuracan. We can see you are having an issue with setting up your Meta Quest 2 due to the black screen issue which keeps happening. We understand how this affects you from being unable to play your VR games and we want to provide you with a helping hand to help solve this issue.

     

    We also thank you for pointing out the troubleshooting steps you have already tried. This is really helpful for us to assist you better for your issue. 

     

    Can you also try to update the software for the headset manually using the Software Update Tool to see if this resolves the issue. Here is a handy link in how you can update the software for your Meta Quest 2.

     

    If you are still facing issues after this don't worry, we would like to invite you to our Private Dm to look into this further. You can get in touch with us from this link here: https://metaque.st/CommunitySupport. 

     

    Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.