Meta Quest 2 boots, shows Meta logo, then screen goes black (controllers work, no headset tracking)

Question

My Meta Quest 2 turns on normally, shows the Meta logo, and I can hear the system/menu sounds, but after a few seconds the display goes completely black.
Important: the headset does NOT power off — it stays on, only the screen goes black.

The controllers work fine (I can hear UI sounds when pressing buttons), but the headset itself has no motion tracking. Moving the headset does nothing. The issue happens every time.

Exact symptoms:

Boots normally and shows the Meta logo.
After a few seconds: permanent black screen, but the device stays powered on.
System/menu sounds continue playing.
Controllers work normally.
Headset has no tracking (no movement detected).
No visible damage to cameras or the shell.

What I’ve already tried:

Forced reboot (Power + Volume Down).
Entered bootloader menu (it works) and rebooted from there.
Factory reset.
Installed update from meta via USB C.
No visible physical damage or impacts.
Tried different chargers/cables to rule out power issues.
Tried replacing the motherboard and with a know good working motherboard it still has the same issues.
Tried to enable Dev mode on the horizon app but it won't let me (It turns back off if I toggle the switch).

Additional context:

The display stops working while the system keeps running in the background. I assume a hardware fault but I don't know what else could cause this, I’d like to confirm whether this could be related to a failed update or corrupted firmware too but if I tried to enable Dev mode on the horizon app to us the ADB console but it won't let me (It turns back off if I toggle the switch).

Any help from the community or Meta Support would be greatly appreciated.

steve_40 · Answer

Lol 🤣. I still have all my filters. Try powering off and on?
If that doesn't work, try:
🪄 The Great Meta Quest Filter Summoning Ritual
Ingredients:

One Meta Quest 3 headset (preferably slightly smudged with fingerprints of frustration)
A circle of charging cables, arranged like sacred runes
Three AA batteries (even though the headset doesn’t use them—symbolic power only)
A half‑empty energy drink can (for gamer spirit essence)
A playlist of 8‑bit chiptune music

Steps:

Draw the Circle of Connectivity Place the charging cables in a perfect circle. Inside, put the headset facing north (towards the Wi‑Fi router, the true source of life).
Offer the Sacrifice Place the AA batteries in a triangle formation. Chant:By the power of firmware, By the spirit of updates, Restore the filters, Or doom us to scroll forever!
Invoke the Guardian of Apps Raise the energy drink can high above your head and pour three drops onto the headset (not literally—symbolically, dude, symbolically).
Dance of the Refresh Spin in place while humming the Oculus startup sound. Each rotation represents one filter category returning to the library.
Seal the Ritual End by pressing the headset’s power button while whispering:“May the filters be sorted, and the apps be many.”

🎭 Optional Add‑Ons

Sprinkle salt around the circle to ward off bugs.
Light a candle shaped like a USB‑C port.
If all else fails, power-cycle the headset—because even the most powerful rituals bow to the almighty restart.

steve_40 · Answer

Did this start happening right after a software update? Make sure your proximity sensor is not obstructed. If you put any tape over it, remove the tape. Make sure the faceplate is not obstructing the sensor. Then, if you still get the black screen, the headset might still be updating itself, so take off the headset and wait about 10 minutes then put it back on. I just got the v83 update earlier today, and after restarting, I got a black screen for about 5 minutes then suddenly the passthrough appeared with the UI menus, and everything was OK again.

Choleni · Answer

steve_40 wrote:
Lol 🤣. I still have all my filters. Try powering off and on?

We still have it because our headsets are not possessed by the Navigator Devil🤣🤣🤣
&nbsp;
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steve_40 · Answer

Yes, I still have all the filter options. The environments look much better, but I'm not sure if the res has been increased, or if it was something else. In the last version, it felt like the IPD distance was slightly off or something, and it made my eyes feel a bit uncomfortable. The settings menu has been reorganized a bit, and I have two new Experimental settings: Temporal dimming and Positional time warp. The latter setting did not appear until I powered the headset off and on. I have Meta AI, but without the AI. I can activate it, and it recognizes my speech, but then it just beeps and does nothing 🙃. I still don't have Navigator 🤣. I can anchor apps, but it's kind of clunky and needs further refinement. I can only anchor 3 apps at a time, and if I resize an anchored app, it forgets the new size after switching to passthrough and back 🤭. Also, if an app is anchored, the 'focus view' button disappears. The weird glitch that I was having with the profile menu disappearing after waking from sleep seems to have been fixed since the last couple of updates 🙂.

Maccyb123 · Answer

steve_40 Choleni I tried the full ritual. It was difficult to find the USB-C shaped candle but I managed to carve one myself, and restarted. I still have no app filtering. The only thing I can think of that went wrong was that I used spent AA batteries and Himalaya instead of table salt, 🤔

Forum Discussion

Meta Quest 2 boots, shows Meta logo, then screen goes black (controllers work, no headset tracking)

Exact symptoms:

What I’ve already tried:

Additional context:

9 Replies

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