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StrxmyDevVR's avatar
StrxmyDevVR
Honored Guest
1 month ago

Meta Quest 2 Issues

I'm having issues with my Meta Quest 2 not powering on, when plugged in the device only pulls power when the power button is held, and still then the light on the side simply flashes red. I haven't used the device in about 5+ months so I am assuming the battery is completely dead.

After doing some research and trying all publicly available methods of fixing the issue, I have come to the conclusion I might need to contact support however I am now having issues doing that as when I attempt to enter my serial number (which is written both in the controllers and the side of the headset) it simply rejects it and says that product isn't found, I have attached images showing this. I am also 100% sure I am entering it correctly as I have even attempted to scan the QR code on the device and copy the text directly from that.

I am unable to access the email linked to the device so I am now wondering if I am just left with an expensive paperweight. Any help would be appreciated with this as It's becoming increasingly annoying especially when I am completely unable to contact support.

Thanks in Advance!

 

5 Replies

  • Choleni's avatar
    Choleni
    MVP
    1 month ago

    Hi StrxmyDevVR​ 🙂

    StrxmyDevVR wrote:

    I attempt to enter my serial number (which is written both in the controllers and the side of the headset)

    These are the individual numbers for each part, you'll need the serial number from the box.

    If you don't have the box anymore.... the number can also be found here:

    https://www.meta.com/my/devices/

    In case this also doesn't work....

    .... you can contact Meta support via email, chat or WhatsApp HERE - no serial number needed.

     

    Before contacting support, you can try if blip charging can bring your headset back to life.

    When a battery is deeply drained, it doesn't take power by normal charging.

    You must do the blip charge thing until the light changes to orange(this might take an hour or so), from there it will charge normal again.

    Read the first comment of this thread.

    Quest 3 dead, no sign of life

     

    • steve_40's avatar
      steve_40
      Honored Visionary
      1 month ago

      Blip charging by plugging/unplugging the charger is kind of a myth. It's not necessary. Just plug in the charger and wait... and wait... as long as necessary.

      Lithium‑ion devices - including the Quest 2 - have a battery protection circuit. If the battery voltage drops too low (deep discharge), the protection circuit locks out normal charging to prevent damage.

      When that happens, the charger can't deliver full current. Instead, it sends tiny pulses of power to slowly raise the battery voltage back above the safety threshold. Only then will the device accept a normal charge. Those tiny pulses are the real "blip charging." This is not a special trick invented by forum users - it's just how protected Li‑ion charging works.

      What users describe online is:

      • The user sees no lights, no boot, no feedback, or sees a red light.
      • They plug it in, unplug it, try again, and eventually it "magically" comes back.
      • They assume the act of unplugging/replugging is the cure, when in reality the battery was just slowly creeping back above the cutoff voltage.
      • So the ritual is a myth.
      • The underlying electrical behavior is absolutely real.
      • Choleni's avatar
        Choleni
        MVP
        1 month ago

         

        steve_40 wrote:

        The user sees no lights, no boot, no feedback, or sees a red light.
        They plug it in, unplug it, try again, and eventually it "magically" comes back.
        They assume the act of unplugging/replugging is the cure, when in reality the battery was just slowly creeping back above the cutoff voltage.

        I absolutely don't believe this is something magcal.😅

         I'm  aware of the protection circuit and why  the headset doesn't take power. 😉

         Maybe the headset would come back to life after waiting very, very long.....maybe not.

         Some people had their headsets on charge over night - without success.... maybe unplugging/replugging makes the process of being able to take power again is faster?

         

         

    • StrxmyDevVR's avatar
      StrxmyDevVR
      Honored Guest
      1 month ago
      Choleni wrote:

      These are the individual numbers for each part

      Thanks for this clarification, on the page when I click where to find the Serial Number it says those are the two locations lol. I'll have to find the box instead.

       

      Choleni wrote:

      You must do the blip charge thing until the light changes to orange(this might take an hour or so), from there it will charge normal again.

      I'm not home at the minute however I will try this when I'm home, at the minute it's been left plugged in for around 2h so I guess it'll be a race to whichever method works first.

       

      If it doesn't work I'll just go through the method of contacting Meta through WhatsApp to see if they can help on there.

      • steve_40's avatar
        steve_40
        Honored Visionary
        1 month ago

        I'll have to find the box instead.

        Choleni gave you the correct link for the box serial number. You don't need the physical box.

        it's been left plugged in for around 2h

        That's nowhere near long enough for a deeply-discharged battery. Leave it charging for at least 6-8 hours or so.