Meta quest 2 profiles not loading and repeated app not responding and shell messages

Hi TyphFGR4,

Thank you for contacting us about the issues you're experiencing with your Quest 2. We understand that the failure to load two of your profiles, the grey screen, and the app malfunctions are impacting your VR experience, therefore, we'd like to provide some troubleshooting steps to help you.

We understand you've already tried resetting the headset and cleared storage, thanks for that. It seems the issue is recent and appeared after a new game was downloaded so the first thing we would like to check is that your Quest 2 is running the latest version of the software. Please also check the Meta Quest Link app is up to date.

Next, remove any third-party accessories and fully charge the headset before resetting your headset again:

• Hold down the power and volume down buttons for at least 10 seconds, or until boot screen loads on the headset.
• Use volume buttons to scroll to Boot device and select it using the power button.

If these issues persist. please send us a private message so we can further investigate:

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Thanks.

Software is up to date and I don’t have 3rd party accessories. The only thing I have not tried yet is a reboot when fully charged so will try that next.

In case anyone is reading this post with similar issues. I was unable to resolve it without doing a factory reset. I have now done that and it’s back to working normally.

Memory space has been created, over 40gb.

That is not "memory space", it is storage space. Huge difference.