Meta quest 2 profiles not loading and repeated app not responding and shell messages

Hi TyphFGR4,

Thank you for contacting us about the issues you're experiencing with your Quest 2. We understand that the failure to load two of your profiles, the grey screen, and the app malfunctions are impacting your VR experience, therefore, we'd like to provide some troubleshooting steps to help you.

We understand you've already tried resetting the headset and cleared storage, thanks for that. It seems the issue is recent and appeared after a new game was downloaded so the first thing we would like to check is that your Quest 2 is running the latest version of the software. Please also check the Meta Quest Link app is up to date.

Next, remove any third-party accessories and fully charge the headset before resetting your headset again:

• Hold down the power and volume down buttons for at least 10 seconds, or until boot screen loads on the headset.
• Use volume buttons to scroll to Boot device and select it using the power button.

If these issues persist. please send us a private message so we can further investigate:

• Please select our name to get to our profile page, or click here
• Next, click "Send a Message" to privately message us! 
   

Please remember, you must be signed into the community first to send us a private message.

Thanks.