Forum Discussion

TyphFGR4's avatar
TyphFGR4
Explorer
2 months ago

Meta quest 2 profiles not loading and repeated app not responding and shell messages

Started to have lots of problems with our meta Quest 2. First problem was some of the profiles won’t load, it just stays grey screen. Pressing power button gets the switch profile box back up but if ...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
2 months ago

Thanks for your prompt response.

 

Please try fully charging then rebooting and keep us updated.

 

If this doesn't fix the issue, please send us a private message for further investigation.

 

Thanks.

TyphFGR4's avatar
TyphFGR4
Explorer
2 months ago

Rebooting from boot while fully charged made no difference.  Exactly the same situation. 

On the profiles that do work I get the following error messages:

Oculus isn’t responding. Meta Horizon Shell isn’t responding. Oculus assistant service isn’t responding.