Forum Discussion

BigredWookie82's avatar
BigredWookie82
Honored Guest
5 months ago

Meta Quest 3 boots then black screen

80+% of the time when I boot my quest 3 after the meta logo it goes to a black/blank screen but I can hear the sounds of the system working. 

After much research I have found this is caused by the face sensor not seeing me. 

When I remove the mask it works just fine. Put it back on and nothing.

If I move the headset so the mask is being pushed up by my forehead it works but this is very uncomfortable and clearly not how it was intended to be used. 

I have attempted to find a way to talk to someone from support but that doesn't exist because profits over people. 

Found a reddit post about this issue and the solution is getting a white face mask. 

After spending $500 on this device Meta should be footing the bill for fixing their design flaw. 

Make there be a setting to turn off the need for the face sensor to wake up the device, let us just hit the power button, or press the Meta button on the remotes, or use the ever listening AI to tell it to wakeup and ignore that sensor. 

Use some of those billions of dollars you have to do some good in the world for a change, or, at the very least, make your overpriced products work properly.

black screen
blank screen
face mask
Meta Quest 3
support bad

6 Replies

  • steve_40's avatar
    steve_40
    Expert Consultant
    5 months ago

    Make there be a setting to turn off the need for the face sensor to wake up the device, let us just hit the power button, or press the Meta button on the remotes, or use the ever listening AI to tell it to wakeup and ignore that sensor.

    Enable developer mode (you'll need to create a developer account). I'm pretty sure that there is a Developer Mode setting to disable the proximity sensor.

    Alternatively, on the rare occasion I see a black screen when I take off the headset and put it back on. Simply pressing the sleep button briefly, then pressing it again to wake the headset works every time.

    • BigredWookie82's avatar
      BigredWookie82
      Honored Guest
      5 months ago

      I will give that a shot, thank you for that info. 

      I've tried taking it off and putting it back on multiple times, doesn't change anything. Adjusting the headband to be very tight so it's uncomfortable also works. 

      Still rather annoying that one must jump through so many hoops to find a work around for these issues.

      • steve_40's avatar
        steve_40
        Expert Consultant
        5 months ago

        If developer mode doesn't have the option to disable the proximity sensor, the Oculus Debug Tool definitely has it. If you have installed the Meta Quest Link app on your PC, you will find the debug tool under:

        "C:\Program Files\Oculus\Support\oculus-diagnostics\OculusDebugTool.exe"

        Run this tool, and you will see an option called "Bypass Proximity Sensor Check" (off by default). Beware that enabling this option will prevent the headset from automatically turning off the display when you remove the headset, so it could use up more battery if you forget to press the sleep button. I'm not sure if this setting only applies when you are using a QuestLink or AirLink connection or not.

  • Anonymous's avatar
    Anonymous
    5 months ago

    Just get a cheap adjustable facial interface and dial it in to the closest setting to your face.