Meta Quest 3 Grey screen after factory reset
HI Team, I have tracking lost issue and did factory reset from Headset as per the instructions given by Meta. But I can see only gray screen. The start-up guide is not coming up after multiple ons an...
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No Still no solution after Factory reset multiple times. Sometimes I can see the start up screen with controller but That time controller is not connecting with the headset. So I could not login to the account. If I remove the headset once that start up screen also disappears. Again I had to reset or boot the device again and again to see start up screen. I have removed the batteries from controller and reintersed multiple times but controller is not connecting to headset. I there any specfic time for showing the start up. Why because I could not judge when the start up shows up and let me know the reason for controller not connecting to the headset. And let me know is there any other way to login without controller
Hi Playngrow. We hope all is well. Just stopping in to see if you were still in need of our assistance? Make sure to hit us up in a private message for further help with your issue.
Hi team,
I am also facing the same issues, initially my quest3 stuck of tracking lost, factory rest worked, again tracking lost error appeared, then I remove the controller from the mobile app and reconnect it worked, after some time again tracking lost appeared but the last time I factory rest it, gray screen appears just after meta logo. Pls help
Hey there, Munawariq! We want to do everything we can to get your device back up and running. So let's work together to see what we can do! To start, we have some steps for you to try:
- If you have any accessories that plug into your device, such as the Elite Strap with battery, external battery packs, etc., please remove those.
- Check to make sure that your device is fully charged.
- Please have it plugged in for at least 2 hours.
- Note the color of the LED on the side of the headset. If, after charging for 2 hours, you still see a red LED, this could be a sign of a battery or charging issue, which can cause the headset to not start up properly.
- We also recommend a final factory reset. If you try it from the headset and it doesn't work, try using the mobile app option as well.
If all of this fails, please reach out to us through PM so we can gather some sensitive information to take a closer look into our other options. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hi, I am not using any accessories like elite strap or batteries,
The device is fully charged, side Led turned green.
Hi! I am having the grey screen issue as multiple users describe in this forum with my one year old quest 3. Actually almost a year old. Please advise. Thank you!
Hi Christian,
Thank you for sharing. We understand you are having a grey screen issue on your Meta Quest 3.
Please see steps below as they may help solve your issue:
- Remove any third party accessories from the headset
- Hard reboot the device by holding the power button for 30 seconds.
- Attempt to factory reset the device as a last resort
If these do not work, we would like to encourage you to message us privately so that we can offer you further guidance.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
For any queries please reach out, we're always happy to provide additional support.
Talk soon!
Hi Christian.plays.2000,
We just wanted to check in and ask if you're still experiencing an issue.
If so, then please don't hesitate to get in touch via private message. To do so please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
