Meta Quest 3 Headset Won't Power on

Thank you so much for your correspondence! We appreciate you letting us know what you have already attempted.

 Can you please let us know if you have also tried the following:

• Ensured the headset is completely charged
• Powering off the headset 
• Holding the power off and volume down (-) button at the same time until a menu appears
• Once the menu appears, highlight the option that says "factory reset"
• You can select this by selectin the volume up and down button
• Once "factory reset" is highlighted please select the Power button

We hope this helps, and hope to hear back from you in the meantime!

Wonderful! Thanks for letting us know you're all set. Feel free to reach out if there is any additional support we can provide!

Yes, we know the passcode.

Hey ODTC! It seems like you might be having issues with your headset powering on. We would love to assist you with getting your headset to power on if you still need help. We want to make sure you are able to enjoy VR as it was intended. We can go ahead and suggest some troubleshooting steps. 

If the headset is plugged and no battery icon is displayed, and no LED's come on:

1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
   • If trying to charge from a computer, take note of the following:
     • Computers typically provide less power than outlets and may require more time to charge.
     • If you are using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
     • Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is defendant on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary greatly between computer models, so we cannot provide assistance with these.
     • While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.

We hope this helps, Feel free to reach out to us if you need any other assistance.

Hi Meta Store Support,

Thanks for the detailed response. I’ve gone through all of the suggested steps and wanted to provide a clear summary:

• During my last session, the headset was warm from use, as expected during extended gameplay, but not abnormally hot.
• It was a long session — I went through nearly an entire BoboVR battery, though I’ve had longer sessions in the past (e.g., burning through two batteries) without issue.
• The headset has not been dropped, hit, or exposed to liquid.
• I noticed a slight blurring in the boundary lines when looking down, but no crashes, errors, or other signs of malfunction during use.
• I attempted the Power + Volume Down button hold for over 30 seconds — there was no screen response, no haptics, no LED light, and no boot menu appeared.
• I tested with multiple chargers and outlets, charging for hours — no signs of charging activity or warmth during that time.
• I also connected the headset to my PC via USB-C to USB-C, and the computer did not detect the device at all — no system sounds or recognition.
• I verified that the charging port is undamaged and the center proximity sensor is clean and unobstructed.
• Lastly, I used a USB power meter to confirm that the headset draws 0 current when plugged in, suggesting a complete lack of power at the hardware level.

The support team contacted me and after trying all of the above steps Meta issued me a warranty replacement. 

Thank you,  ill give this a try and feed back if this works