Forum Discussion

Thoralf's avatar
Thoralf
Explorer
8 months ago

Meta Quest 3 not connected to Horizon Account - so I cant use Support - what to do?

Hi there, I registered my Meta Quest 3 at 9th of September to my Meta Account. Until now it is NOT visible at https://www.meta.com/my/devices/ . This is very bad, as you cant use the Support and a...
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Help!
Meta Quest 3
Thoralf's avatar
Thoralf
Explorer
8 months ago

I sent this account a private message four days ago and asked again two days later. 

No help until now. 

VR Device two weeks after registration not on the support site visible. 

Thats pretty sad and not professional. 

Choleni's avatar
Choleni
MVP
8 months ago

Hi Thoralf​ 🙂

I saw posts from MetaStoreHelp​ In the past days, saying they aren't able to reply to PMs.

Something is going wrong with the message system on forum, currently. I'm having issues with that too.

I don't know, if this is a temporary situation, but maybe it's better you go directly to support.😉

You can do that via email, chat or WhatsApp here:

Get Support