Forum Discussion

Thoralf's avatar
Thoralf
Explorer
8 months ago

Meta Quest 3 not connected to Horizon Account - so I cant use Support - what to do?

Hi there, I registered my Meta Quest 3 at 9th of September to my Meta Account. Until now it is NOT visible at https://www.meta.com/my/devices/ . This is very bad, as you cant use the Support and a...
account
Help!
Meta Quest 3
Thoralf's avatar
Thoralf
Explorer
6 months ago

Just to post the end of the story.

My problem is now fixed.
Took the support just 2,5 months.

It got fixed, after I opened a support ticket here (like Choleni told me):


https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

Choleni's avatar
Choleni
MVP
6 months ago

Wow.....that took a while, but I'm happy you got it finally resolved.👍🙂