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Nortiz77's avatar
Nortiz77
Honored Guest
15 days ago

Meta Quest 3 Only Charging on Power Off

I've had my Meta Quest 3 for three days. On the first day, after the initial setup and update, a message appeared indicating moisture in the USB port. There was absolutely no contact with liquids. From then on, every time I tried to charge it, it gave an error until it displayed an error message saying it would disable USB-C. I haven't been able to reactivate it since. The only way I can charge it is by forcing a power-off using the Meta and volume down button combination. What can I do?

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    15 days ago

    Hello Nortiz77,

     

    We understand how frustrating it must be to encounter this kind of error, and that you are now unable to charge the headset.

     

    We would love to take a closer look to see how we can help. Could you please reach out to us via private message? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • steve_40's avatar
    steve_40
    Expert Trustee
    15 days ago

    I only ever connect the charging cable when the headset is fully powered off. If you get the error message, either your cable is faulty/incompatible, or the USB port has a problem.

    If you can't get the issue resolved quickly, I would return the headset and request a refund, then buy a new headset again. If you go through Meta's warranty process, it will take weeks, and Meta will only give you a refurbished headset in return.