Forum Discussion

Alex-Sabueso-pro's avatar
Alex-Sabueso-pro
Honored Guest
2 years ago

Meta Quest 3 Stuck In Boot Loop and In Locked State

First of all my headsets lock state says locked, I was just booting up my meta quest 3 to play some gorilla tag(like always) and I was able to boot up the hedseat but the hedseat wasnt tracking properly, i was able to boot up gorilla tag before my hedseat fully shut down, when i tried to boot it up again it started a boot loop. Tried to shut it down using the USB something screen(idk the full name) and forcefully shut it down, boot it up again after 5 minutes, still a bootloop, reset the headset a few more times, boot loop stopped but i still couldnt boot it up, left it there, it booted up, couldnt do anything cause my headset wasnt tracking anything and cameras were just not working, since i couldnt do anything i shut it down, boot loop started again and i currently have the headset shut down, what should i do?

Boot Issue
boot loop
Camera Issues
Meta Quest 3
reset
tracking

21 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there, Alex-Sabueso-pro! 

     

    We understand that your VR experience has been interrupted by your Quest 3 headset being stuck in a boot-loop. This is not the experience we want you to have, and so we want to help provide some further troubleshooting steps and resources to help get you back into VR as soon as possible. 

     

    Could you please PM us, so we are able to investigate further into this? 

     

    To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! 

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hearing from you! 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Thank you, we have received your DM and will do our best to get you back to Gorilla Tag as soon as possible! 

    • Hazelbadazel's avatar
      Hazelbadazel
      Honored Guest
      11 months ago

      Why dont you just share the fix? or tell everyone reading the forum that theyre expensive headset is broken and needs to be replaced. how many brand new units did children receive on christmas today that they arent able to use because you make expensive pieces of crap?

      • littley31's avatar
        littley31
        Honored Guest
        11 months ago

        I’ve got the exact same issue did anyone find the way to fix it?

    • CuriousToucan2011's avatar
      CuriousToucan2011
      Honored Guest
      11 months ago

      Post the **bleep**ing solutions instead of a DM one on one. bought this thing for Christmas and my kids were exited .Just to find out its garbage that needs to be returned. Stuck on boot and factory reset screen while in a lock state.  With no forums that have solutions.

  • azusako's avatar
    azusako
    Honored Guest
    2 years ago

    I'm facing the same problem now. Have you solved it?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, 

       

      We understand that your VR experience has been interrupted by your headset being stuck in a boot-loop. This is not the experience we want you to have. Therefore, we invite you to sent us a direct message to give you further assistance. To do so, please select our name to get to our profile page, or click here and then click "Send a Message". 

      Please remember, you must be signed into the community first to send us a private message.

       

      We look forward to hearing from you!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hello again! 

       

      We just wanted to check if you still needed our assistance with your issue! If so, please don't hesitate to reach back out to us again. We will be happy to help you. In order to send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Speak soon! 

  • dtrotzjr's avatar
    dtrotzjr
    Honored Guest
    11 months ago

    My son has this exact same issue with his brand new Meta quest 3S and on Christmas morning. So dissapointed with Meta's handling of this issue.

  • meizhuren.2024's avatar
    meizhuren.2024
    Honored Guest
    10 months ago
     

    I also encountered this issue in my quest3. After entering safe mode, the menu shows the lock state as "locked," and I can't do anything else. I don't understand why this problem hasn't been resolved after such a long time.

    • Sniper26999's avatar
      Sniper26999
      Honored Guest
      10 months ago

      same problem with me ! meta locked our devices to buy new ones !!

       

  • PandaV.R's avatar
    PandaV.R
    Honored Guest
    4 months ago

    Hello, everyone i am here to try and help you guys if anyone has this issue still. it is apart of metas anti theft system you just need to reach out to them with a lot of details like your serial number and others, like your email that uses the account and the receipt to the headset. i hope this helped!

  • Crabby55350's avatar
    Crabby55350
    Honored Guest
    3 months ago

    I have a Meta quest Pro unit cost 1000.00 bought it sept 2023 and I am having boot loop issues as well; we went thru all the reset functions finally got it to boot up and take the software update. Now it won't track and is useless and Meta said sorry it's out of warranty we can't help you. So, a thousand-dollar unit runs out of warranty and there is nothing they can do but tell me to buy a new one, hmm why would I do that with this kind of service.

    • Anonymous's avatar
      Anonymous
      3 months ago

      Perhaps you might be able to update it to a different firmware using this method - 

       

      • Crabby55350's avatar
        Crabby55350
        Honored Guest
        3 months ago

        Is this different than the software update thru the meta sideload software update? we did that and the boot loop seemed to stop now the headset will not track properly tried rebooting again still won't track.