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aiden.s.326060's avatar
aiden.s.326060
Honored Guest
4 months ago

Meta quest 3s

None of my games are downloading or updating on my meta quest 3s right now is there an issue with servers or something? I have Zero games on my headset right now that are playable 

3 Replies

  • Same issue just bought the Meta Quest 3 yesterday, could install 2 apps, after that impossible to download new apps, unknownerror12 

    nice start :/ 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there,

     

    We saw your thread and wanted to help you out with this!

     

    There is two things we'd check first.

     

    STORAGE:

     

    If you have no or little available storage on your device, updates won't be able to download. We have a useful web article where you can read more about this.

     

    - Press the Meta button on your right controller to open up the universal menu

    - Select the clock on the left-hand side of the universal menu to open quick settings

    - Select settings

    - Select general

    - Select Storage

     

    WIFI:

     

    Secondly, we'd like to make sure that your headset is currently connected to a Wi-Fi network. We also have a useful web article for this as well.

     

    - Press the Meta button on your right controller to open the universal menu

    - Select the clock on the left-hand side of the universal menu to open quick settings

    - select settings

    - select wi-fi

    - Make sure that the toggle for wi-fi is turned on

    - Find the wi-fi network that you want to connect to and select connect

    - Enter the wi-fi password if one is required to finish connecting to wi-fi

     

    If you're able to connect to wi-fi just fine and you have plenty of storage space available, please don't hesitate to reach out to us on here privately so we can dive deeper into this for you.

     

    - Please select our name to get to our profile page, or click here 
    - Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community forum first to send us a private message.

  • For me its a brand new device not even 2 days ols , 512Gb version, nothing installed, did a factory reset, tried 3 different wifi connections, and yes its connected to the internet, i can watch youtube. 

    yesterday i was able to download and install 2 games, today nothing 

    are you guys sure you do not have some DNS error somewhere, i notice on your website some pictures do not load, and the downloading the link app throws a error also on my windows pc