Forum Discussion

Liam_reyes123's avatar
Liam_reyes123
Honored Guest
2 months ago

Meta Quest Link / Air Link Stuck on 3 Dots (No Video): Advanced Fixes Needed

We are still dealing with one of the most persistent and frustrating bugs in the Quest Link ecosystem. I am making this post because the endless "three-dot loading screen" issue is still happening to users for days, weeks, or even months, and there has been no effective, consistent fix provided by Meta.

The problem: My Meta Quest headset successfully connects to the PC app, which reports "Connected," but the headset itself gets stuck on the black screen with the three pulsing white dots indefinitely. I can often hear the PC audio, but I receive absolutely no video feed. This bug makes PC VR unusable.

I have tried almost every known solution to fix this, including all standard and many advanced troubleshooting steps.

issue
link
Meta Quest Link Cable
PCVR

7 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hello Liam_reyes123,

     

    We totally understand how frustrating it must be to keep running into issues with the Meta Quest Link application, especially after you've already tried all the available troubleshooting steps. 

     

    Since you've already done so much on your end, we'd love to take a closer look and help you get this sorted. To do that, we'll need a few more details, and the best way to continue is through a private message. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

     

    Looking forward to hearing from you soon.

    • Liam_reyes123's avatar
      Liam_reyes123
      Honored Guest
      24 days ago

      Clicked the button and it says "User Not Found." Sorry for the late response, but just confirming this issue is still happening and preventing me from using the link and enjoying the platform.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        24 days ago

        Hello Liam_reyes123,

         

        Thank you for reaching out again and letting us know that the problem persists.

        Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • steve_40's avatar
    steve_40
    Expert Trustee
    24 days ago

    Does Remote desktop work?

    Does SteamLink work?

    If you haven't tried this already, try toggling Link off and on in your headset settings, which will force your PC to unpair. Then go through the Meta Quest Link app pairing process with your PC again.