Forum Discussion

duckduck.2025's avatar
duckduck.2025
Honored Guest
27 days ago

Meta Quest Pro black blinking screen, store error message

Hey, so I have a Meta quest pro that has a black blinking screen but it is not broken like the lens. it just won’t do anything. It’s lagging whenever my head moves It does the black blinking but whenever, I don’t move for 10 seconds it starts it again.. when I hard reset the Meta quest it does not fix the problem.. plus I have not used it in like three or four months so that’s probably the problem too :(

Headset

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    27 days ago

    Hi duckduck.2025, 

    We can understand how frustrating this can be but don't worry we are here to help get you back up and running in The Metaverse again as soon as possible! 

     

    Below are a few troubleshooting steps we can attempt to try resolve this blinking issue on your Meta Quest Pro:  

     

    • Make sure your headset is running the latest firmware update, you can check this here. 
    •  Ensure the facial interface and any eyeglass spacers are properly seated to avoid blocking the proximity sensor, which can cause the screen to flash.

    If after this you are still having issues with your display please get in touch with our 24/7 support team who will be happy help! 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.