Forum Discussion

fahdriyami's avatar
fahdriyami
Honored Guest
2 years ago
Solved

Meta Quest Remote Desktop app doesn't respect startup settings

The Meta Quest Remote Desktop app on Windows 11 insists on launching automatically every time Windows boots even though I have the setting unchecked.

It's also annoying that the app doesn't show up under Startup apps in Task Manager so that I can disable it from there.

Submitting feedback via the app doesnt work either. It seems to want to open the old Windows Mail app before opening the new Outlook app in Windows 11 23H2, and then does nothing.

 

Meta Quest 3
remote desktop
Settings
Startup
windows 11
  • yohanYakuza's avatar
    yohanYakuza
    2 years ago

    [EDIT Update Solved Issue]

    I am having this issue as well, I unchecked have this app on startup but it still startsup with computer and its not shown under startup apps.

    These are my settings

     

    And this is the response 

    Edit: I have updated the app to v1.33.0.1.70 and this issue is fixed! 🙂 Glad to see it! 

     

16 Replies

  • Zaw99's avatar
    Zaw99
    Honored Guest
    2 years ago

    I'm having the same issue. How such a basic functionality does not work is beyond me - I have never seen a single autostart service that does not respect startup configs in my whole entire life. Mindblowing.

    1. Windows + R
    2. Type services.msc and enter
    3. Find OculusRemoteDesktopService
    4. Right click on properties and either set the startup option to manual or disabled (you will have to turn it on to launch it manually)

     

     

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey there Zaw99, That's a little strange. We'd be happy to look into the problem you are having with your remote desktop start-up so that you can have the best user experience. Here are some troubleshooting steps:

      1. Uninstall the Oculus PC App
      2. Uninstall the Remote Desktop app
      3. Reinstall the Oculus PC App
      4. Reinstall  the Remote Desktop app
      5. Restart and relaunch the applications

       

      Has this issue just started happening, or is this something that always happens? Please let us know if this helps you. Wishing you happy gaming!

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hi there NathanSudo, we appreciate you submitting a bug report already! This is great news, since we definitely want this Remote Desktop issue to be looked into as soon as possible. While we don't have an exact fix for this, we do try our best to offer troubleshooting options like uninstalling and reinstalling both apps. The PC app shouldn't have an effect on the Remote Desktop app, but it never hurts to try! Please let us know if you're still having any issues; we'd love to help in any way possible.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey there NathanSudo, we were just reaching out to see if you were able to resolve your Remote Desktop issue! If you ever need help, please reach out to us. We want to do all that we can to help you have the best experience.

      • yohanYakuza's avatar
        yohanYakuza
        Honored Guest
        2 years ago

        [EDIT Update Solved Issue]

        I am having this issue as well, I unchecked have this app on startup but it still startsup with computer and its not shown under startup apps.

        These are my settings

         

        And this is the response 

        Edit: I have updated the app to v1.33.0.1.70 and this issue is fixed! 🙂 Glad to see it! 

         

  • NathanSudo's avatar
    NathanSudo
    MVP
    2 years ago

    MetaQuestSupport do you think there's any relationship between the Oculus PC app and the Meta Quest Remote Desktop? 

     

    I'm surprised to see that mentioned in the instructions for troubleshooting but it would be good to know if one has any impact on the other.

     

    I know the team has been alerted to the bug report issues, we've reported this recently from the Workrooms Community because it makes sending issues much more difficult without it working.

     

    Hopefully it will be resolved soon along with startup toggle and the login issues.

  • LightPlayz's avatar
    LightPlayz
    Explorer
    2 years ago

    As of now, it still doesn't respect startup settings. It's not even listed in startup tasks, but does everytime, and takes up too much CPU when trying to shut it down. I have to use task manager every time. Not sure if this is still relevant or just me. I fixed it manually through services manager.

  • Hairboy's avatar
    Hairboy
    Explorer
    2 years ago

    Agreed - this issue is still not solved for me, since a recent Oculus app update it now does not appear in Windows Startup apps, has no option within the Oculus app itself to toggle startup behaviour, and consumes monstrous amounts of CPU until I manually kill it...including all the processes that remain running even after the app itself has been closed. Meta Link App Version 62.0.0.235.346 (62.0.0.235.346)

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hi Hairboy! Thanks for sharing your experience here. We totally understand how it feels when our devices behave unexpectedly, and we'd be happy to assist with providing some troubleshooting steps. To start, have you already tried uninstalling and reinstalling, or running a repair on the Oculus Desktop? 

      • Hairboy's avatar
        Hairboy
        Explorer
        2 years ago

        I started the uninstall process, but that is not a desirable solution because it claims it will delete applications that I have downloaded from the oculus store. That's like 200Gb+ worth of downloads,  which will literally take me days to reinstall based on Australian internet speeds.

        Please provide an alternative solution to prevent the oculus app from auto startup