Forum Discussion

PhailSnail's avatar
PhailSnail
Explorer
8 months ago
Solved

Meta Quest Remote Desktop.exe crashing in background

After the recent update, my cursor constantly flashes the working in the background circle. In task manager 'Meta Quest Remote Desktop.exe flashes then suspends followed by a windows problem reportin...
Oculus Rift S
  • Jamonster123's avatar
    Jamonster123
    8 months ago

    Delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

  • Jamonster123's avatar
    Jamonster123
    8 months ago

    Once you've stopped OVRServiceLauncher you can stop the other two and then delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop

sbdykes's avatar
sbdykes
Protege
8 months ago

I am seeing the same thing.  The windows event viewer shows that RemoteDesktopHelper.exe is crashing over and over again.  Aside from the background system churn, this also causes window focus to go in and out every time it restarts, which is extremely disruptive.

- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2024-11-11T22:08:36.4458015Z" />
  <EventRecordID>315424</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>sbd-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>RemoteDesktopCompanion.exe</Data>
  <Data>3.20.0.105</Data>
  <Data>2eb4b305</Data>
  <Data>RemoteDesktopCompanion.exe</Data>
  <Data>3.20.0.105</Data>
  <Data>2eb4b305</Data>
  <Data>c000001d</Data>
  <Data>00000000008cb168</Data>
  <Data>345c</Data>
  <Data>01db3486413bd16c</Data>
  <Data>C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe</Data>
  <Data>C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe</Data>
  <Data>d0187786-6aec-46dd-b929-7c81593eb8d6</Data>
  <Data />
  <Data />
  </EventData>
  </Event>
  • sbdykes's avatar
    sbdykes
    Protege
    8 months ago

    Going into Services and stopping the "Oculus VR Runtime Service" does stop the crash/restart/focus spam, but obviously that prevents actually using the headset.  When that service is started/restarting, the crashing cycle begins again.