Meta support is an absolute nightmare
Nearly two years ago, I sent my Quest 3 headset and both controllers in for repair.
I only received the headset back.
For two months, I have received only bot written form replies.
Finally, a h...
Forum Discussion
Hi Zenthor 🙂
Nearly two years ago, I sent my Quest 3 headset and both controllers in for repair.
I hope this is a typo and you actually mean two months😮
Your experience is far from being nice..... have you tried using the WhatsApp option to contact support? Maybe you can reach a human being instead of Ai there?
Also, contacting support here in the forum might things push in the right direction.
Send a PM MetaStoreHelp
Click on their name, then click the "message" button.
And be persistent..... tell them again and again THEY made a mistake and must correct it.
Good luck🤞