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St4r_ch1ld's avatar
St4r_ch1ld
Honored Guest
7 months ago
Solved

Meta texts won't load

So I just got back from three days of not using my Quest 3s. When I get on it, I notice that recent messages aren't loading. I wait a while but they still won't load. I go to type but the message won't send who I typed it to. The meta quest app is perfectly fine when I text the same person on there. I go to support because I'm not sure what to do, and the person tells me to uninstall and reinstall the meta quest app, I do so. That made everything much, much worse. I am now completely unable to contact anyone on either device. 

I am extremely frustrated by this as there are people who I can only contact via the meta quest app. I want to avoid contacting support again because I am worried of making it worse.

TL;DR: Messages on vr wouldn't load, contacted support who told me to uninstall and reinstall meta quest app on phone. Phone app is now the same way.

  • Hi St4r_ch1ldโ€‹ ๐Ÿ™‚

    I had something similar a few years ago. And I saw a post from another user who also can't send messages.

    This could be due to server issues. If that's case, there's nothing you can do. 
    Maybe just wait a bit; it will probably "fix" itself.

4 Replies

  • Hi St4r_ch1ldโ€‹ ๐Ÿ™‚

    I had something similar a few years ago. And I saw a post from another user who also can't send messages.

    This could be due to server issues. If that's case, there's nothing you can do. 
    Maybe just wait a bit; it will probably "fix" itself.

    • Choleni's avatar
      Choleni
      MVP

      Great!๐Ÿ‘

      I love it when things fixes themself๐Ÿ˜‚

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello St4r_ch1ld!

     

    We came across your post and are overjoyed that your Headset and Phone app messages fixed themself.

     

    Should you have any other issues in the future we are always here to help should you require it.

     

    We hope you have a nice day and wich you a continued great time in the Metaverse.