Forum Discussion

yakki.2024's avatar
yakki.2024
Honored Guest
5 months ago

metaQuest3が電源ボタン以外受け付けない metaQuest3 does not respond to anything other than the power button

metaQuest3を使用しているのですが、プレイしようと立ち上げたところトラッキングが失われました、というのとコントローラーが接続されなくなってしまいました。朝プレイした際はトラッキングも正常でコントローラーも接続されていました。朝プレイした際にコントローラーの電池を交換しているので電源は有るはずです。部屋の明るさも以前プレイできた時と同じ環境です。電源ボタン長押しによる再起動も試しましたが治らなかったです。

I'm using metaQuest3, but when I tried to play, I got a message that the tracking was lost and the controller was no longer connected. When I played in the morning, the tracking was normal and the controller was connected. I replaced the controller's batteries when I played in the morning, so it should have power. The brightness of the room is the same as when I was able to play before. I tried restarting by pressing and holding the power button, but it didn't work.

Meta Quest 3

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi there!

     

    We just came across your post about the problems you are having when it comes to the tracking of your headset and controller and we would be more than happy to see how we can help get this resolved so you can get back to playing your favorite games!

     

    In most cases, the environment you are in can cause problems, so take a look at the following link for some helpful tips.

     

    You can also try the following steps:

     

    Make sure the tracking is turned on. By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

    • Click on the clock on the left side of the universal menu
    • Select Settings
    • Select System from the Settings panel
    • Select Headset Tracking from the left side panel
    • Make sure Headset Tracking is ticked

    Clear your boundary history. Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

    • Press the Meta logo on your right controller
    • Click on the clock on the left side of the universal menu
    • Select Settings
    • In the settings panel, select Boundary
    • Select 'Clear Boundary history'
    • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

    We hope this helps!