my controller won’t turn on

Hey there, Sara! We see you are having issues with your controller not turning on, we suggest unpairing them with the mobile app. 

1. Open the Oculus mobile app on your phone.
2. Tap Devices from the bottom menu.
3. Tap the Oculus Quest 2 or Quest headset you currently have paired.
4. Tap Controllers, then tap the controller that you want to unpair.
5. Tap Unpair Controller.

Then once unpaired, replace the batteries and attempt to repair the controllers to the mobile app. If these issues persist these troubleshooting steps please submit a support ticket here or send us a PM by clicking here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. Hope this helped!