Forum Discussion

rmvr.2025's avatar
rmvr.2025
Honored Guest
4 months ago

my headset is being weird

so I was playing a game and my oculus 2 shut off at nearly full power then I tried to turn it back on and it turned on but only one eye was showing gray and then it shuts off then I turned it back on and it did the same thing it won't show any logo only one eye is turning on I tried to get the boot menu but it won't let me do that either I can't even do a factory reset cause all it will show is gray in one eye and I'm confused why it's doing this is been a few weeks and still does it today so can you help me on this?

Meta Quest 2
Quest 2

2 Replies

  • Anonymous's avatar
    Anonymous
    4 months ago

    rmvr.2025​ are you still able to connect the mobile app to the headset and use the app to start casting. You may be able to see what's going on in the headset or factory reset the headset using the app.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hello rmvr.2025,

     

    Thank you for sharing your Quest 2 experience, we understand this is not what you were expecting so lets get you back into the Metaverse as quickly as possible!
     

    Please follow this link to the Software Update Tool. This may help fix software-related issues.

    Updating your software will not affect the data saved on your device, including app progress and settings.

     

    If updating your software does not resolve the issue, please attempt to factory reset your headset if it is still connected to your mobile app.

    Factory resetting your device is a last resort method for solving device issues and will erase your headset to a like-new form.

     

    To perform a factory reset using the Meta Horizon app:

    1. On your phone, open the Meta Horizon app.
    2. Tap Menu at the top of your Horizon Feed.
    3. Tap Devices, then select the headset that you want to factory reset.
    4. Tap Headset settings, then tap Factory reset.
    5. Tap Reset.

    Full details on factory resetting your headset can be found here.

     

    Thank you very much.