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Anonymous's avatar
Anonymous
4 months ago
In Review

My meta horizon app is useless

Hi so if anyone can help me here that would be amazing so I'm getting the meta quest 3 for Christmas in a few days but the app on my phone is starting to annoy me so first time making the account all went fine setting it up but 5 minutes later at completing setup I get an email saying that my account has been suspended and I'm like how I've not used it yet at all and all I've done it just sigh up so I go through the whole faze of of appealing for my account to be unsuspended and all the face camera things it asked you to do and so I got my account but the same thing has happened today and Im not being funny I have games that I want to buy for this headset but I won't if unused account keeps getting suspended is just ridiculous and it's not like I can just call or email Meta as non of there systems have a customer service phone line for the UK. If anyone can get back to me about this issue that keeps recurring I will be most grateful. 

6 Replies

  • steve_40's avatar
    steve_40
    Honored Visionary
    4 months ago

    That's an account issue and has nothing to do with the app 🤷‍♂️. You'll need to contact support MetaStoreHelp​ . Click their username and select "Message".

  • Maccyb123's avatar
    Maccyb123
    Expert Consultant
    4 months ago

    The app doesn't have a problem. Your Meta account is suspended for some reason. Hope you can get it resolved. 

    • Anonymous's avatar
      Anonymous
      4 months ago
      Approved

      I got my account back because I haven't done anything wrong since I get it back straight away and an little apology that just pops us basically saying sorry 

  • williampakker8's avatar
    williampakker8
    Honored Guest
    4 months ago

    This sounds really frustrating especially when you have not even used the account yet
    A website or app should not suspend new users like this
    Hopefully Meta fixes this soon

    • Maccyb123's avatar
      Maccyb123
      Expert Consultant
      4 months ago

      williampakker8  I've seen this situation before. It could well be that his Meta account is suspended for some reason. Maybe FB, WhatsApp, Instagram has a ban. He should contact the support link provided by steve_40 If he has a Meta Account already, he's not a new user unfortunately. It could well be an accidental block too, so support can help him. However, I think it's wrong to ban an account for a headset that the user paid for and wants to play games. 

      • Anonymous's avatar
        Anonymous
        4 months ago
        Approved

        Hi yes I do agree with what you saying at the bottom but just letting you know that I don't have any other accounts that Involve with meta apart from WhatsApp and that app doesn't use the same email i used to create me vr account with so they can't be linked at all if you have a solution on have to stop this annoying situation from happening or a way that I can physically contact meta that would be much appreciated.