Forum Discussion

Phybie's avatar
Phybie
Honored Guest
2 months ago

my meta quest link refuses to start

ive already tried restarting my computer, but it still gives me this prompt. i have no third party softwares and ive tried reinstalling the app 17 times. ive deleted the oculus setup files in the background of the screenshots but it still refuses to start installing. ive browsed the forum already and this is a common issue. does anyone have an idea on how to fix this?

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there Phybie,

     

    We noticed your post and would love to lend a hand to help you jump into the world of VR with us!

     

     The first thing we would need to check is if your computer meets the minimum requirements to use the Meta Quest Link app, as this is the most common reason as to why the program is unable to be installed on a system.

     

    To check the minimum requirements you can visit our public article here, where it will show you a breakdown on compatible CPU's and GPU's.

     

    If your PC meets or exceeds these specifications, please send us a private message so we can provide further troubleshooting!

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey again Phybie,

     

    We just wanted to check up with you and ask if the issues been resolved?

     

    If you need any further help to get the problem fixed please don't hesitate to get in touch with us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!