Forum Discussion

kingJOSHU5's avatar
kingJOSHU5
Honored Guest
6 months ago

My Oculas won’t work

Hi yes I recently got a meta quest 2 from a friend and I had to factory reset it but when I did it showed the tutorial for a bit and then shut off and showed me only a gray screen and the controllers...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
6 months ago

Hi 

We at Meta Store Support would be glad to help you get this problems resolved, and back to enjoying your new Quest 2.

You can try the following general suggestions first to see if they help with your grey screen issue;

 

1. Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

2. Check for sufficient battery charge, Ensure the headset is charged by allowing it to charge for at least 2 hours.

3. Try using the software update tool to update and check firmware of device- Software Update Tool.

4. Hard Reboot the headset

 

If the problem persists then please let us know, and we can look into further troubleshooting for you.

 

Thanks very much.

 

  • kingJOSHU5's avatar
    kingJOSHU5
    Honored Guest
    6 months ago

    Hi yes an update on the deck ice I have tried all of these things that you have suggested for me but none of them will work at all so can I guys please fix it or do something 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      6 months ago

      Hey there kingJOSHU5, thank you for trying the troubleshooting steps we previously provided.

       

      Would you mind sending us a private message so we can look into possible replacement options? You can do so by going to our profile page or by clicking here.

       

      Hope to hear from you soon!