My Oculus Quest 2 keeps turning off randomly?!

Hello. It happens stand-alone as my PC is no VR support. Thanks for replying and I hope I can get this issue fixed.

HI Support,

I am having the same issue on Q2/128K updated headset running stand along.  Battery charged.   After about an hour of play, I got the Power Down screen pop up in the middle of my game.   I thought i might be a thermal issue but just a guess.    Can you share any possible causes?  Playing After the Fall which is graphics intensive/fast moving.

Ptown-Regis

Hey, I’m having the same trouble.

We understand your concerns with this, but we ask our customers to go into a private message due to needing personal account details. However, there's not much troubleshooting to do for these types of issues as long as your device has no damage and is fully charged.

We don't have the required tools here on the forum to assist further with this issue. If you're having issues with your headset rebooting itself, we recommend submitting a support ticket with one of our specialists. They'll be happy to assist you further!

I see answers like, "not much to be done, good luck!" Or, "we need your account details to help." But, there is something to be done. First, the old Microsoft solution... Turn it off and back on again. Second, is it updated fully? And third, factory reset. Updating and reboot worked for me, although it happens every week or so.

May your fun be virtual and awesome!

Hey there, Sgt.Ketchup130. That definitely sounds like quite an issue. We wouldn't want you to have to deal with this issue that's interrupting your VR time any longer. We'd be more than happy to help out! Here's some troubleshooting steps that you can try out, and if they don't help out, then we'd recommend a factory reset to see if that helps. The steps for a factory reset are listed below:
From the Headset:

• Power off the headset
• Press and hold volume down & Power
• This will boot into the USB Update Mode menu
• Press volume button to move selection, press power button to make the selection
• Navigate to Factory Reset and press the Power button. The device should now begin the Factory Reset process.

Let us know if this helps out or not. We'll be looking forward to hearing back from you!

Did you try the steps listed above? If so, you should PM MetaStoreHelp for more help.

I got back to using after like a month of not using it, and every like minute it goes into sleep mode, this is my second day using it again, its rly weird.

I fixed it by going to the menu where it shows factory reset, then clicking power off

I went to power setting and disabled all power saving feature and the one that detects motion to turn headset on. Put auto off to 4 hrs. It worked for me. Made sure I had a better wifi connection and Viola.  Problems solved. 

Hey there CrawlB4Uwalk! We're glad to hear from you. We understand how much of an inconvenience having issues with charging your headset can be. No worries, we would be happy to help resolve this issue. Down below are some troubleshooting steps you can try: 

• Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
• Try a different Cable/Charger if possible.
• Try charging from a different Source (another PC or different wall outlet).
• Have you spilled liquids on the headset?
• See if the headset will load the boot screen and then exit out:
  1. Hold the power and volume (-) button on the headset down simultaneously until the boot screen loads
  2. Exit and reboot the headset
  3. Reboot the headset if possible
  4. Factory reset
• Are you using any third-party accessories. If so, disconnect any third-party accessories and try charging the headset without the accessories.

Let us know if this worked for you, If the issue persist, please get back to us at your earliest convivence. Looking forward to hearing from you.  

Hi CrawlB4Uwalk,

Is this exclusively during headset setup? Have you tried the steps above? If you have, and it persists, let us know! 

Hey Jswanson313, thanks for posting on the forums about this. We're sorry to hear that your device is having troubles staying powered on, it's not normal behavior and we want to get you the help you need! We would appreciate it if you tried a  Factory Reset. If the issue still persists at this point, hit up our Online Support Team via email, chat and/or callback for more advanced troubleshooting and warranty options!

Hey there, Ptown-regis! We couldn't help but notice that you are experiencing some power related issues with your headset. We definitely understand how immersion breaking that must be and we'd love to help get this issue resolved as quickly as possible! Just to gain a little further clarity on our end, is this occurring in multiple games or just that one particular action game? Has this happened to you on numerous occasions? Once you get back to us with that information, we'd be more than happy to assist you further! 

Thank you for getting back to us with that information, Ptown-regis! Since it just occurred once, there is a possibility that the battery died during gameplay or that it was a one-time bug/glitch. Of course, if you continue to experience issues, please don't hesitate to reach back out to us as we are always happy to help! As for the network connectivity issues that you are experiencing, we would like to get you over to our dedicated support team so that we can do some more extensive troubleshooting with you. Please click here to connect to a specialist so that we may further assist you!